Transfer booking support
Use WhatsApp for a short question, email when you need to attach documents, or call the number shown here. Include your booking reference and travel date.
Send your booking reference, travel date and exact question in the first message so the reservation can be identified.
Call the number shown on this page for a time-sensitive question about an existing booking.
Use email for detailed questions or documents that need to stay with the booking record.
Common Questions
These answers explain what information the team needs before it can confirm a change:
How do I request a booking change?▾
Send the booking reference, travel date and requested change. Availability, route and any price difference must be checked before the change is confirmed.
What should I do if my flight time changes?▾
Send the flight number and the updated arrival or departure details. Keep the original meeting plan until the team confirms a revised pickup instruction.
How do I ask about cancellation?▾
Send the booking reference before the pickup time. The team will check the terms attached to that reservation and confirm any applicable refund process.
Which payment methods can I use?▾
Use the payment method shown during booking or in the confirmation. If it is unclear, ask before travel so the accepted method can be confirmed in writing.
Can I request a child seat?▾
Yes, add each child’s age and the required seat type to the request. The team must confirm availability and suitability before the journey.
Can I add stops to the route?▾
Send every stop address before confirmation. Extra stops can change the route, vehicle plan and quote, so wait for the updated written confirmation.
Copy the booking reference from your confirmation and include the passenger name and travel date. Do not send payment-card details in a message.
For a pickup happening soon, put the booking reference and pickup time at the start of your message. Replies depend on current team availability.
Review the passenger and luggage count, vehicle class, pickup location and contact channel in the confirmation. Ask for corrections before travel.